Experiencing Issues with Your eSIM? Here's How to Troubleshoot
If you're having trouble scanning your eSIM QR code or facing connectivity issues, there's no need to worry. Follow these simple troubleshooting steps to resolve common problems:
1. Restart Your Device
A basic restart often resolves most connectivity-related issues by refreshing the device’s network settings.
2. QR Code Not Scanning?
- Ensure the QR code is clear, not blurry, and displayed at an appropriate size.
- Verify that your device’s operating system is up to date.
- Make sure your Wi-Fi connection is stable and active.
- Restart your device and attempt to scan the QR code again.
- Resolution: Try printing the QR code or viewing it on another screen if the original appears distorted.
3. Reset the Network Connection
Turn airplane mode on for a few seconds, then turn it off. This can help refresh the eSIM network connection.
